Support
Welcome! We are so grateful to have you here.
Answers to the most common questions below.
Delivery & Shipping
Common questions about Delivery & Shipping options
Where does ALT MEDS deliver?
Currently we delivery only in San Francisco.
What if you don't deliver to my area?
If delivery is not available in your area, opt for Shipping and receive your order within 2-5 business days.
How are packages shipped?
All orders are carefully packaged to ensure security and discretion, with contents concealed, bubble wrapped, and shipped through USPS Priority.
When will I receive my order?
If you placed an order for delivery, you'll receive a live tracking link with your driver's exact eta.
If you placed a shipped order, you'll receive an automated email with tracking info.
Placing an Order
Questions about the ordering process
Is there an order minimum?
Orders must reach a minimum subtotal of $50 before taxes, discounts.
How do I pay?
For Delivery we accept cash or Venmo. For Shipped orders we only accept Venmo.
Can I reschedule or cancel my order?
Contact us at hello@altmeds.co and we will try our best to accommodate.