Free delivery on orders over $150

Support

Welcome! We are so grateful to have you here.
Answers to the most common questions below.

Delivery & Shipping

Common questions about Delivery & Shipping options

Where does ALT MEDS deliver?

Currently we delivery only in San Francisco.

What if you don't deliver to my area?

If delivery is not available in your area, opt for Shipping and receive your order within 2-5 business days.

How are packages shipped?

All orders are carefully packaged to ensure security and discretion, with contents concealed, bubble wrapped, and shipped through USPS Priority.

When will I receive my order?

If you placed an order for delivery, you'll receive a live tracking link with your driver's exact eta.

If you placed a shipped order, you'll receive an automated email with tracking info.

Placing an Order

Questions about the ordering process

Is there an order minimum?

Orders must reach a minimum subtotal of $50 before taxes, discounts.

How do I pay?

For Delivery we accept cash or Venmo. For Shipped orders we only accept Venmo.

Can I reschedule or cancel my order?

Contact us at hello@altmeds.co and we will try our best to accommodate.

Didn’t find your answer?

Reach out here and get in touch with a real human 👋